Shipping policy
At Noira haven, we are committed to delivering your order reliably, safely, and with full transparency. This Shipping & Delivery Policy explains where we ship, shipping costs, delivery timelines, courier services used, tracking information, and how delivery issues are handled.
1. Shipping Locations
We currently ship orders to customers located in:
- United Kingdom
All orders are fulfilled from an international warehouse outside the United Kingdom. This international fulfilment is reflected in the delivery timelines shown below.
This allows us to offer competitively priced products while maintaining tracked delivery and dedicated customer support. Delivery timelines shown below reflect international fulfilment.
2. Order Processing
- Orders are processed within 1-3 days after payment confirmation.
- Orders placed before 5:00 PM (GMT) are usually processed the same or next business day.
- Orders placed after this time are processed on the following business day.
- Orders are processed and dispatched Monday to Friday, excluding UK public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the courier’s tracking page.
3. Shipping Costs
United Kingdom
- Free tracked shipping on all orders
- No minimum order value
All prices displayed on our website include handling and delivery costs unless otherwise stated. Any applicable shipping charges will always be clearly displayed at checkout before payment is completed.
Our shipping costs and delivery timeframes are applied consistently across our website and checkout.
4. Delivery Timeframes
United Kingdom (Estimated)
- Processing time: 1–3 business days
- Shipping (transit) time: 6–9 business days
- Estimated total delivery time: 7–12 business days
Delivery times are estimates, not guarantees, and may vary due to factors such as courier operations, customs inspections, or regional conditions.
5. Courier & Postal Services
Orders shipped to the United Kingdom are delivered using trusted and recognised courier services:
- International transit: DHL, UPS, or FedEx (depending on route and availability)
- Final-mile delivery in the UK: Royal Mail, Evri, or DPD
The specific courier handling your order will be shown in your shipping confirmation email. All shipments include end-to-end tracking from dispatch to delivery.
6. Tracking Your Order
- A tracking number is sent by email once your order has been dispatched
- Orders can be tracked at any time via the Track Your Order page on our website
- Please allow up to 24 hours after dispatch for tracking information to become active
- Tracking remains available until the order is delivered
7. Delays, Customs & Delivery Issues
We work with reliable logistics partners to ensure timely delivery. However, delays may occasionally occur due to:
- Customs inspections
- Courier service disruptions
- Peak demand periods or external logistics constraints
These factors are outside our direct control. If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team and we will assist you in tracking and resolving the issue.
Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete. We are not responsible for delivery issues caused by incorrect or incomplete address information.
8. Missing or Lost Packages
If your order has not arrived within 5 business days after the estimated delivery window:
- Contact us at info@noirahaven.com
- Include your order number in your message
We will investigate the issue with the courier. Once a package is confirmed as lost, you may choose between:
- A replacement at no additional cost, or
- A full refund to your original payment method
9. Contact Information
Company Name: MYXORA ETERNAL LTD
Business Registration No: 16959267
Registered Address: 71-75 Shelton St, Covent Garden, London, WC2H 9JQ
Email: info@noirahaven.com
Phone: +44 7888307297
Hours of Operation: Monday–Friday, 09:00–17:00 (GMT)
Response time: Within 24 - 48 hours