Terms of service

These Terms & Conditions ("Terms") govern your access to and use of the Noira Haven website and the purchase of products from our online store. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, which form part of this agreement.

1. Business Information

This website is owned and operated by Noira Haven ("we", "us", "our").

Company Name: MYXORA ETERNAL LTD

Business Registration No: 16959267

Registered Address: 71-75 Shelton St, Covent Garden, London, WC2H 9JQ

Email: info@noirahaven.com

Phone: +44 7888307297

Hours of Operation: Monday–Friday, 09:00–17:00 (GMT)

Response time: Within 24 - 48 hours

2. Eligibility and Website Use

By using this website, you confirm that:

You are at least 18 years old, or have permission from a parent or legal guardian
You will use the website and our services only for lawful purposes

You must not misuse the website, attempt unauthorised access, interfere with its security, or engage in fraudulent or harmful activity. We reserve the right to suspend or terminate access if these Terms are breached.

3. Products, Pricing, and Availability

All product descriptions, images, and prices are provided in good faith.
Prices are displayed in the applicable currency and exclude taxes, duties, and delivery costs unless stated otherwise.
All applicable charges are shown clearly at checkout before payment is completed.
Price changes or promotions do not affect orders that have already been confirmed.

Product images are for illustrative purposes only. Minor variations may occur and do not affect the essential characteristics of the product.

Delivery timelines and fulfilment details are provided in our Shipping & Delivery Policy.

4. Orders and Payment

By placing an order, you make an offer to purchase products subject to these Terms.
Payment is taken at the time the order is placed, unless otherwise stated for a specific payment method.
You agree to provide accurate and complete billing and payment information.

We reserve the right to refuse or cancel an order where there is suspected fraud, unauthorised payment, or a clear pricing error. If payment has already been taken, any refund will be processed promptly in accordance with our Returns & Refunds Policy.

5. Cancellations, Returns, and Refunds

Your rights relating to order cancellation, returns, and refunds — including your statutory rights under UK consumer law — are set out in full in our Returns & Refunds Policy.

That policy forms part of these Terms and explains:

Your legal right to cancel
Return eligibility and timeframes
Refund processing times and methods

Nothing in these Terms limits or excludes your statutory consumer rights.

6. Faulty or Incorrect Products

If a product you receive is faulty, damaged, or not as described, you are entitled to remedies under the Consumer Rights Act 2015.

Depending on the circumstances, you may be entitled to a repair, replacement, or refund. Full details are provided in our Returns & Refunds Policy.

7. Accuracy of Website Information

We take reasonable care to ensure that information on our website is accurate and up to date. However, occasional errors may occur.

If we discover a material error relating to your order, we will contact you promptly to offer a correction or a refund. Errors do not affect confirmed contractual rights.

8. Third-Party Links and Services

Our website may include links to third-party websites or services for your convenience. We do not control and are not responsible for their content, policies, or practices. Use of third-party services is at your own risk.

9. User Responsibilities

You agree to:

Provide accurate personal, billing, and delivery information
Use payment methods you are authorised to use
Avoid fraudulent, abusive, or unlawful activity
Not interfere with the security or operation of the website

10. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot be excluded under UK law, including liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation

To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from the use of our website or products.

11. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, war, government action, or supply chain disruption.

12. Termination

We may suspend or terminate access to the website immediately if these Terms are breached. Termination does not affect any rights or obligations accrued prior to termination.

13. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

We encourage you to contact us first to resolve any dispute amicably before pursuing legal action.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Noira Haven.

16. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

17. Contact Information